Klarna is a Swedish payment service provider. Its role is to manage the entire process of your payment. Klarna offers simple payment solutions in more than 200,000 online stores, and more than 95 million customers around the world have already used these solutions to manage their payments securely.
Payment in 3 times with Klarna
Who is Klarna?
How does the service pay in 3 times free of charge?
The service paying in 3 times free of charge is a type of credit to spread the costs of your purchase in 3 equivalent payments. Each payment is automatically deducted from the debit or credit card that you informed during payment. The first payment is deducted when your order is confirmed by 1001 -extensions, and the second and third payments are programmed 30 and 60 days later.
You also have the possibility of controlling your payment calendar in the Klarna application.
Am I eligible for the service to pay in 3 times at no cost?
To use the service to pay in 3 times at no cost, you must be at least 18 years old. This option is very popular, but it should be noted that it is offered subject to your financial situation.
How to increase my chances of being eligible for the service to pay in 3 times free of charge?
Klarna offers a unique service based on a number of factors, such as the order amount, orders and the availability of items. If you are 18 years old or over, you can improve your chances of enjoying the service to pay in 3 times free of charge by indicating your full name and address, and using your billing address recorded as a delivery address. All orders are subject to an individual evaluation. Thus, having already benefited from the service to pay in 3 times free of charge does not guarantee that you can use it with each order. Likewise, if your request is rejected, that does not mean that it will also be rejected for other orders.
What should I provide when I make a purchase?
If you want to make a purchase with Klarna by taking advantage of the service to pay in 3 times at no cost, you must provide your mobile phone number, your email address, your current billing address, your date and your place of birth as well as a debit or credit card. The phone number is requested in case we have to contact you. All communications will be carried out through your email address. It is very important to provide accurate information, because you would otherwise risk not receiving your payment calendar as well as the news concerning your order.
Are you going to perform a solvency verification?
Klarna is likely to carry out a superficial verification, without any effect on your credit rating. This verification is only visible by yourself and Klarna; The other creditors do not have access to it.
Why didn't I offer the service to pay in 3 times free of charge?
This option is very popular, but it should be noted that it is not systematically offered to everyone. It is automatically generated by algorithms that take into account a number of factors, such as address information, card holder, order amount, online store, order history previous as well as the availability of articles.
How do payments with Klarna work?
The payments associated with the service to pay in 3 times free of charge are automatically levied from the debit or credit card that you informed during payment. The first payment is taken when your order is confirmed, then the second and third payments are programmed 30 and 60 days later. You also have the possibility of controlling your payment calendar in the Klarna application.
What happens if I cancel or return my order?
As soon as 1001sts have accepted your cancellation or your return, Klarna will cancel all the future scheduled payments and reimburse any amount due. This will be instantly visible in the Klarna application.
What happens if I do not adjust my order?
Klarna will automatically try to collect the sum due associated with your purchase with the service pay in 3 times at no cost from 1001 -extensions on the debit or credit card that you informed during payment. If we are unable to take your payment on the scheduled deadline, we will renew our attempt automatically two days later. If this last attempt fails, Klarna will send you a statement for the entire amount due, with a deadline 15 days later. Klarna will inform you of the deadline for a payment two days before trying to take it. You also have the possibility of following the due date in the Klarna application. If you miss a payment, you can be subject to late payment fees and find yourself in default, with the consequence of no longer being able to use the Klarna services in the future. Klarna can continue to try to take the amounts left and due to subsequent deadlines, or invoice you separately for the unpaid total. If you do not pay your purchase, Klarna can call on an external receipt of receivables. This solution is however used as a last resort. For more information on late payment fees, consults klarna.com/fr.
I was invited to go to the Klarna site. Is it correct ?
You can display all of your payments with Klarna and your payment calendar in the Klarna application or by connecting yourself to klarna.com/fr.
Is my payment information safe?
Klarna processes payment information securely. No card data is transmitted to 1001 -extensions or held by this merchant. All transactions take place through secure connections thanks to the application of the last standard security protocols in the sector.
Can I pay before the due date?
Yes. You just need to go to the Klarna application or connect to the klarna.com/fr site to pay in advance.
Have you received my payment ?
Klarna will inform you through an email and a push notification in the Klarna application when a payment will mature or have been taken, or in the unlikely case where your payment has failed. If a payment has been taken but you have not received a confirmation, you can consult the status of your order and your payments in the Klarna application or by connecting to the site www.klarna.com/fr.
What becomes of my first statement when I return an article (s)?
Once 1001sts received the order (partially or completely) returned, and you have received confirmation, Klarna sends you an updated statement with an adjusted payment calendar in the event that the return is partial. In the event of a complete return, we reimburse you the payments taken and annulons the possible future programmed payments. You also have the possibility of controlling the status of your order in the Klarna application.
I have received a statement when I have not yet received my articles.
If you have not received your items, contact 1001Extensions to find out where your order and its delivery are. You can also contact Klarna customer service In order to postpone the deadline for your payment or put the order pending in the Klarna application while waiting for the items to arrive.
I canceled my order. How long will I be reimbursed?
As soon as the store has recorded your cancellation or your return, the refund will be processed within 5 working days.
I asked for a refund. How will it be treated?
Refunds are issued on the debit or credit card that you informed during payment.
I did not receive the email containing the information relating to my payment/statement
You can connect to the Klarna application or on www.klarna.com/fr, to find all the information relating to your orders and your payment calendar.
I have another question about payment, how can I contact you?
Go to the customer service page In the Klarna application to find a full list of FAQ, the live cat as well as telephone contact details.