Terms of Sales
1001extensions.com - General conditions of sale
Article 1: Preamble
These general conditions of sale apply exclusively between the company Registered in Hong Kong Companies Registry under number 2341780 Certificate 65807572-000-02-18-3 (hereinafter "we") and anyone visiting or making a purchase via the site www.1001extensions.com
(hereinafter "you").
Any internet user can read the general conditions of sale on the site www.1001Extensions.com (hereinafter the "Site"), at the following address:
http://www.1001extensions.com/content/18-conditions-dutilisation
The general conditions of sale may be subject to modifications, the applicable conditions are those in force on the site on the date of order of your order.
We can modify the general conditions of sale at any time. You are therefore advised to regularly refer to the latest version of the general sales conditions available permanently at the following address:
https://www.1001extensions.com/pages/conditions-dutilisation
Article 2: Contract
You acknowledge that you have the ability to contract the conditions described below, that is, to have the legal majority and not be under guardianship or curatorship. You acknowledge having read the general conditions of sale before you place your order. The fact of order implies your full and unreserved membership in the general conditions of sale.
After placing your order, we send you an email confirming this. We also inform you of sending your articles. In order to be sure to receive these emails well, remember to add the following address to your contact list:
contact@1001Extensions.com
We respond to your order within the limits of our available stocks or subject to stocks available from our suppliers. When ordering, we inform you of the availability of the products you wish to acquire on the presentation page of each product. However, if despite our vigilance, the products are unavailable after your order, we will inform you by email and invite you to cancel or modify your order. The data recorded on the site constitute proof of the order. The data recorded by the payment system constitutes proof of financial transactions.
Your order will only be processed after total collection of your payment and the applicable deadlines are those on the day of payment of payment.
Article 3: Price
The prices displayed on the site are indicated in euros, excluding participation in shipping costs, processing costs of your order and gift packaging costs. We reserve the right to modify our prices at any time without notice.
Despite all our efforts, it may be that a limited number of items on our site has a price error. Rest assured, however, that we verify prices when sending your article. If the corrected price is lower than the price displayed on the site, we will apply the lowest price to you and send you your item. If the corrected price is higher than the price displayed on the site, we will inform you and make the cancellation of your order unless you choose to accept the order at the new price.
In the event of an order to a country other than Hong Kong, you are the importer of the product (s) concerned. Customs duties or other local taxes, or import rights or state taxes are likely to be due. These rights and sums do not fall under our responsibility. They will be responsible and fall under your full responsibility both in terms of declarations and payments to the competent authorities and organizations in your country. We are not required to check or inform you of the applicable customs duties and taxes. We advise you to find out about these aspects with your local authorities.
Article 4: Payment
Payment for all of your order must be made when validating the order. At no time can the sums paid be considered as deposit or deposits.
The payment of your purchases is made:
- By credit card
- by paypal
You guarantee having permissions that may be necessary to use the payment method chosen, when registering the order form.
Payments by bank checks or bank transfers are not accepted.
In the event that you are late in paying the price, we are entitled to claim delay interest calculated on the basis of the legal rate in force and applicable from the day of the summons to pay.
Article 5: Delivery
All our packages are sent within 24/48 hours of our warehouses out of weekends, the delivery time from this date is then 3 to 8 working days. We also offer loss and flight insurance to guarantee your order during transport. Our products are sent to bubble envelopes or overprotected boxes for optimal protection of these during transport.
The delivery is made to the address you indicated to us when ordering. The delivery times vary depending on the carrier you have chosen, and are indicated in working days, starting from our premises or those of our supplier, for delivery to the United States or Europe. The starting order is given after complete collection of the amount of your order. This period is communicated as an indication. In any event, in the event of a delay in sending more than 21 days, you benefit from the possibility of canceling your order within 60 working days.
The delivery time can sometimes be more than 3 weeks in very rare cases, this results from the global health crisis that we are currently experiencing and/or from carriers of carriers during the routing between countries, we are in no way Responsible for delivery delays whose fault is the responsibility of the carriers.
The customer is required to have a mailbox in accordance with postal standards bearing the name of the customer and in good closing condition. 1001extensions would not be held responsible for all flights in mailboxes of the recipient. If the package has returned to us following an error or negligence on your part (address error, no name on the mailbox, the fact that you did not go and get the package at La Poste , ...), the re -exposition costs of the products will be your responsibility. We would like to specify that the said costs must be paid beforehand.
In the event of delivery of a product not in accordance with your order, please contact our customer service to the following address:
contact@1001extensions.com
In this case, we exchange the product. The product should be returned complete and in its original state, and the package should not have been opened. The return costs will be reimbursed to you on presentation of the proof.
ATTENTION :
Take care to contact customer service before sending us a product.
Article 6: DESCRIPTION OF PRODUCTS
All products sold the site are new. Each product offered on the site is the subject of a detailed descriptive sheet in the online catalog. The information is that given by the manufacturers. Product photos, as well as their descriptions, may not accurately reflect the characteristics of the products despite the care given to these details. In any case, we will not be able to be held responsible for the erroneous data transmitted by the manufacturers.
Article 7: Return
For hygiene reasons, understand that we do not accept the return of used products. A return is considered to be eligible only if the conditions and instructions of the after-sales service are respected. In any case, and at first please contact customer service by e-mail.
You have the right to return the products purchased online within 14 days and to request to be reimbursed. The return costs are your responsibility.
Conditions to respect:
has- State of extensions and packaging
The hygiene label should not be torn or taken off.
The package containing the extensions must be intact. The hair must be in its original state. They must not have been unpacked, brushed, or even worn. The necklace must be in place.
B - Smell
The hair should be odorless. The presence of a smell of perfume, a treatment or a shampoo will make the product ineligible to return and/or exchange.
vs - Sending
The return must be made in China after validation of the return conditions with technical support. The return costs are the responsibility of the customer. Any loss of the package before arriving in our warehouses will be your responsibility.
Before sending your return contact customer service: contact@1001extensions.com
Upon receipt of the return, the refund will be made by the Accounting Service within 20 working days.
- For payment by bank card, the reimbursement will be credited to the bank account being linked.
- For a payment by Paypal, the refund will be credited on the PayPal account used at the time of the order.
Article 8: Guarantee and after -sales service
We guarantee the products sold by standard exchange by the same new product for a period of 12 months. Some products also have a manufacturer's warranty. The duration of this warranty will be indicated on the product sheet. If not indicated, there is no manufacturer's warranty.
Any return of the product under the guarantee must be subject to our prior agreement. To this end, you must contact email with our customer service at the following address:
contact@1001Extensions.com
The processing time of a after -sales service may vary from 2 to 30 working days depending on the product (time given as an indication). The return costs remaining at your expense.
Please note: any product returned in poor condition, used or without its original packaging will not be reimbursed, the product must be received in new condition by our services.
Article 9: Limitation of liability
We decline any responsibility in the event that the product delivered does not comply with the legislation of the country of delivery other than Hong Kong. We cannot be held responsible for the non -performance of the contract in the event of stock shortage or unavailability of the product, force majeure, disturbance or total or partial strike, in particular postal services and means of transport and/or communications. We cannot be held responsible for any direct or indirect damage that may arise due to the purchase of the products. The total or partial impossibility of using the products, in particular due to an incompatibility of equipment cannot engage our responsibility or give rise to any compensation or reimbursement.
Hypertext links can refer to other sites. We generate any responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.
Within the limit of what is authorized by law, we provide the www site.1001Extensions.com and its content on a "such" basis. We do not make any declaration or do not give any guarantee of any kind, whatsoever explicit or implicit concerning the site, its operation, its content. All information including the mentions relating to the availability and compliance of the products present on the site have no contractual value. In addition, we do not declare or guarantee that the information accessible via the site is correct, complete or updated.
In no case will we incur liability for individuals or professionals for loss of profits, commercial losses, loss of data or shortfall or any other indirect damage or which was not predictable at the time of the Use of the site or the conclusion of the sales contract between you and us.
We can in no case be held responsible for the use which would be made of objects on sale on this site and the consequences which would result from it. The user is solely responsible for equipment and its application. It is up to the user to ensure that his acts comply with the legislation in force in his country and do not prejudice others, or to himself.
Article 10: Protection of personal data
We are committed to protecting the data that is personal to you. All personal data concerning you that we have collected is processed with the strictest confidentiality
Article 11: Privacy policy
Your customer account (postal address, e-mail address, telephone number) and your password is personal and strictly confidential information that cannot be used or communicated to third parties. You are responsible for the use made of your customer account by third parties, in particular in the event of recklessness or negligence on your part. If you agree to receive the offers from our partners, you are likely to receive these offers by e-mail only. You can unsubscribe from our newsletters at any time or change your information by logging into your personal space.
Article 12: Applicable law and competent jurisdiction
This contract is subject to the law in force in Hong Kong.
The language of this contract is French.
In the event of a dispute, the courts of Hong Kong will be the sole competent.
Article 13: Customer Service
For any information or question, you can reach our customer service by email at this address:
contact@1001Extensions.com
Article 14: Complaints
You can contact us by mail by writing to the following address:
Hora International Limited
Room 06, 13 A/F, South Tower, World Finance Center Harbor City, 17 Canton Road TST, KL, HK
More easily, you can also contact us by email at the following address:
contact@1001Extensions.com